Shipment processing times
All orders are processed within 3-10 business days (excluding weekends and holidays) after the order is placed. Please note that during high-volume periods, processing time may take longer than usual.
Methods of shipping and delivery time
- Standard shipping: 7 business days
- Express shipping: 3 business days
- Overnight shipping: 2 business days
- Overnight shipping is available only for orders within Australia.
Costs
Shipping charges for your order will be calculated and displayed at checkout. The cost of shipping is free for all orders over $150. For orders under $150, the cost for standard shipping is $9.99.
Shipping restrictions
We do not ship to P.O. boxes.
Tracking orders
Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the carrier’s website.
Damaged or lost items
If you receive a damaged item or your order is lost in transit, please contact us. We will work with you to resolve the issue as quickly as possible, which may include providing a refund or replacement.
Custom and import taxes
Please note that customers may be responsible for paying any customs or import taxes that may be applied to international orders.
